Non-Attendance and Cancellation Policy

Like most health practices, our business operates by offering clients access to clinical and organisational services on a time-based model. If you can’t attend a scheduled appointment and we do not have enough notice to re-book that time, our staff may not get paid. We generally have a wait-list for clients too, so where there is notice given to cancel or reschedule an appointment, that gives us time to contact other clients to see if they want access to the appointment time.

We get that things come up that impact your plans, or perhaps you just have had a change of heart, we simply ask that you let us know with as much notice as possible so we can best make use of the allocated time. This helps our staff as well as other clients.

For most of the client work we do, appointments may also be conducted via phone or video. If this is an option for you, please let us know.

Our Non-Attendance and Cancellation Policy is that unless you give at least 24 hours notice that you cannot make your appointment, you will be charged the full amount. Additionally, repeated non-attendance or last minute cancellation may result in services being discontinued.

We use an automated reminder system that generally sends reminders 48 hours before a scheduled appointment. Simply respond to that message if you need to reschedule or cannot attend. Alternatively, call us on 1300 469 675 or email via VOICE@alliedvoice.com.au and we will get your appointment sorted as easily as possible.